Refunds
We offer a simple 14 Day returns policy. If any item is not what you required then just notify us by email (stating the reason for return) within 14 days of receipt. If goods are returned within 7 working days of receipt we will issue a full refund including postage and packaging, or an exchange.
After 7 working days, we will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods will be paid by you. The consumer has a duty of care for the products during the cancellation period in order for a refund to be given. Items must be returned in ‘As New’ condition. Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned.
Damaged Goods Damaged/Faulty Goods Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us. We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery. Refunds will be made within 30 days of a refund being agreed.
Please address any returned Products to:
Returns: Super Universe,
38 Lawson Close,
Walkington
Beverley.
East Yorkshire.
HU17 8TR