Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Standard shipping is free of charge in the UK. Additional shipping services are available and charges for these services are visable at checkout

Which payment methods are accepted in the Online Shop?

We accept Paypal and the card which it covers. We will be adding Amazon payments in the near future.

How long will delivery take?

Standard shipping (2nd class) takes 2 – 3 working days (but can take upto 5 days during busy periods. 1st Class should reach you in 1 to 3 working days.
Tracked 48 should reach you withing 48 Hours after shipping and Tracked 24 should reach you in under 24 hours after shipping.
Shipping is Monday – Friday daily upto 2pm.

How secure is shopping in the Online Shop? Is my data protected?

Our site falls under the HTTPS which uses encrypted data between you and the website.
All payments are manged via Paypal and no payment information is ever seem or stored at the Super Universe website.
We never sell or pass on any information to any 3rd party other than those required to process the order: I.E. Royal Mail.

What exactly happens after ordering?

Once payment is processed, Paypal send us a message confirming that the order can be shipped. A shipping label will then be printed and the order will be picked and packed. If this is before 2pm Monday to Friday the order will usually be shipped the same day. Orders received after 2pm on Friday will be processed on Monday morning.

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