Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Standard delivery is free within the UK, however shipping upgrades such as First Class and expedited are extra. Since Covid 19 shipping outside of the UK has become extremely expensive. Prices are over 100% what they were before the outbreak. These prices are beyond our control. Please check the prices at check-out, or contact us for more information.

Which payment methods are accepted in the Online Shop?

All payments are processed by Paypal. They accept most forms of card payment.

How long will delivery take?

This depends entirely on the method you have selected:
In the UK standard shipping takes 2 – 3 days, first class 1 – 2 days. Next day delivery is available but this will depend on the time of ordering.
Europe will tend to be around 5 – 7 days and the Rest of the World 7 – 10 days.

How secure is shopping in the Online Shop? Is my data protected?

We only keep the information that is required to process and ship your order. We do not sell or pass on your details to 3rd parties others than for the above purpose.
All payments are processed by Paypal and your details are never stored (or even seen) here at Super Universe

What exactly happens after ordering?

Once payment has cleared the item/items will be picked, securely packed and shipped the same or next working day.

Do I receive an invoice for my order?

We generally send a packing slip with the order, however an invoice can be sent if requested. Please let us know this at time of order.

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